Service Programs Australia is a leading provider of sales and customer experience software, consultancy and training to the Automotive, Truck, 4WD, Performance Tuning and Heavy Equipment industries.
we’ll help you WIN, WOW! AND KEEP MORE CUSTOMERS.
Service Programs Australia is a leading provider of sales and customer experience software, consultancy and training to the Automotive, Truck, Equipment, 4WD, Agri, and Marine industries.
we’ll help you win, wow! and keep more customers.
About Us
If you’re commited to delivering next-level customer experience, increasing sales and retaining more customers, our products and services will convert more of your service and repair recommendations into invoiced sales and happier customers. We work with OE brands, dealerships, national chains, independent workshops and suppliers to supercharge your customer satisfaction, retention and sales.
Our People
Our team has decades of collective experience helping businesses increase sales and customer satisfaction both here and overseas, giving us a clear vision for the future in a world experiencing constant and rapid change.
Our People
Our team has decades of collective experience helping businesses increase sales and customer satisfaction both here and overseas, giving us a clear vision for the future in a world experiencing constant and rapid change.
Customer Satisfaction and Retention
We have a deep understanding of the reasons why customers choose to deal with the businesses they do, how to keep them coming back, and why valuable customers can be teased away by your competitors.
our proven solutions...
VentaVid Video
Personalised customer experience, faster repair approvals.
Today's customers value transparency, convenience and personalised service higher than ever before.
Widely used by service centres across Australia and New Zealand, VentaVid is a globally popular game changer for service and repair businesses who are focused on delivering a service experience that exceeds customer expectations.
High-value repairs such as brakes and suspension, and smaller value items such as cabin filters, brake fluid services and belts are all easier to sell with video messaging, adding significant additional revenue to your business every single day.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded video messages and updates at any time during or after a service, safety inspection, diagnostic procedure, pre-purchase inspection, performance tune, engine rebuild, vehicle restoration, or accessory upgrade. In fact, in any situation where you need to share a video message with a customer.
VentaVid is a huge help to Service Advisors - it reduces time spent selling over the phone and speeds up the approval process. Most customers respond with a repair approval in less than five minutes.
Customers love receiving engaging and informative VentaVid videos, frequently mentioning them in feedback surveys and online reviews as a key reason for their satisfaction with their service experience, boosting your customer satisfaction, retention and sales.
Click here to find out more...
VentaVid video
personalised customer experience, faster repair approvals.
VentaVid is a game changer for service and repair businesses who are focused on customer satisfaction, retention and revenue growth.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded personalised video updates for customers at any time during or after servicing, safety inspections, diagnostic procedures, pre-purchase inspections, tyre fitting, performance tuning, transmission reconditioning, restorations or accessory upgrades. In fact, any situation where you need to share video with a customer.
Any recommendations can be clearly costed on your branded video page for customers to approve instantly.
Customers love receiving engaging and informative service videos, with most responding with positive repair approvals in less than five minutes.
Vehicle Visuals
Technical explanations made easy.
If you ever need to explain what happens when a timing belt breaks, how a Diesel Particulate Filter regenerates or the symptoms of warped brake discs, Vehicle Visuals is a must-have.
Used by more than 50,000 service advisors worldwide, a subscription to Vehicle Visuals gives you access to hundreds of informative 3D animated videos that can be sent to customers by email or SMS, removing the technical jargon and quickly helping them understand how various vehicle systems work and why they fail.
The animated videos can also be added to digital inspection reports, service reminders, newsletters, social media posts, websites, played on waiting area TVs, or used in your digital marketing to promote your services and educate your customers.
They're also frequently used to help train non-technical service advisors, giving them more confidence in their day to day conversations and interactions with customers. FREE online onboarding for all users.
Vehicle Visuals can be integrated with MechanicDesk, Workshop Software, Automation, or any corporate ERP, CRM, DMS or eVHC software for a seamless addition to your sales, communications or quoting process.
SPA Digital
HASSLE FREE websites with convenient monthly payments.
With our all-inclusive website design, development and management package, your website will never look tired and out of date.
If you need a new website but find the whole process confusing and alarmingly expensive, we simplify the process and ease the pain. Our combined website design, development and management package removes the jargon and high initial outlay. Everything is clear and cost-effective.
Whether you're a new business needing your first website, an established business still using your original one-pager, or you've realised that Facebook alone just doesn't cut it, contact us today to discuss your needs.
Integrations and Valued Partners…
Contact Us Today!
For a chat about how we can help your business increase sales, customer satisfaction and retention, complete the form below and we'll contact you asap.