VENTAVID VIDEO – TRANSFORMING THE CUSTOMER EXPERIENCE!
Widely used by service centres across Australia and New Zealand, VentaVid delivers a transparent, informative service experience that will take your customer satisfaction, retention and sales revenue to new highs.
Scroll down to learn more and contact us today to book a live demonstration and walkthrough of the VentaVid video system.
“VentaVid delivers everything we hoped it would and more. Our average sale per repair order is higher and it saves time for our service advisors and the workshop. Feedback from customers has been fantastic! They’re more comfortable approving repairs when they can see what we’re seeing.”
PREMIUM AUTOCARE, VIC
“The initial and ongoing training and support from Richard and his team is incredible. It guarantees success. We’ve had amazing feedback from our clients and the videos are already helping gain even more trust, with a higher conversion rate on additional repairs and maintenance.”
PRESTIGE AUTO CENTRE, NSW
“VentaVid provides an extra layer of transparency and trust for our customers that they really appreciate.”
IPSWICH CITY MECHANICAL, QLD
a game changer for customer experience.
Widely used throughout Australia and New Zealand, VentaVid helps service advisors communicate issues to customers with confidence, reducing selling time and speeding up customer approvals. VentaVid delivers transparency, trust and a personalised service experience, giving customers the confidence to say “YES” more often.
For Vehicle Sales
For Vehicle Service
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded and personalised video updates at any time during or after routine servicing, safety inspections, diagnostic procedures, performance tuning, pre-purchase inspections, tyre fitting, detailing and accessory upgrades. In fact, any situation where you need to share video with a customer, from a complete vehicle walk around to one single repair issue or status update.
Additional work can be clearly costed and added to your branded video page for customers to approve instantly. Most respond with a positive repair approval in under five minutes, saving time for service advisors and the workshop.
All recorded videos are securely stored in the VentaVid cloud and can be referred back to at any time in the future via the VentaVid dashboard.
Customers value transparency, convenience and personalised service higher than ever before, frequently singling out service video as a key reason for their satisfaction in consumer surveys and online reviews.
VentaVid users…
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Have more productive technicians and service advisors
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Turn more service and repair recommendations into invoiced sales
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Receive faster approvals on repairs and upsells
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Increase customer satisfaction and retention
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Build longer-lasting customer relationships
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Reduce time spent selling over the phone
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Improve workshop efficiency
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Sell more parts, upgrades and accessories
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Access detailed business reports showing video views and work approved
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Receive free onboarding for their entire service team.
VentaVid Builds Longer Lasting Customer Relationships
Transparency and Trust
Customer Satisfaction
Conversion
Sales
Profit
Powerful Results, in three simple steps:
Step 1.
With the user friendly VentaVid App, the technician records a short video. Using the pause button, they can stop and start as often as needed, recording as much or as little as they want to communicate the key information – from a complete vehicle walk around to one single repair issue or status update.
Step 2.
With one click, the technician uploads the video to the VentaVid dashboard. The service advisors take it from here – repair descriptions and pricing can be added prior to the video being sent to the customer by email or SMS, via our seamless integration with Podium, or using any CRM or comms software. The video page viewed by the customer is personalised to them and branded to your business, delivering a polished and professional customer experience.
Step 3.
Your customer watches the video and approves any recommended repairs direct from the video screen. You receive an instant notification listing the repairs they have approved. Most customers respond with a positive repair approval in less than five minutes, speeding up the process so you can get on with the job. Your customer feels informed, respected, comfortable with their decisions and extremely satisfied with the experience.
All videos are permanently and securely stored in your VentaVid dashboard for future reference.
service advisors sell with ease.
When customers can see the issues with their own eyes there is very little traditional selling needed. Customers feel fully informed and reassured that your recommendations are genuine and require their prompt approval to get the vehicle back on the road.
VentaVid fully engages customers and saves time for service advisors and the workshop.
Used worldwide in these industries…
Passenger Car
Commercial Vehicle
Motorcycle & Marine
RV & Caravan
Plant & Equipment
Off-Road and High Performance
Request a Demonstration
Complete the form and we will contact you to arrange a time for a personalised, online demonstration of VentaVid.
our proven solutions...
VentaVid Video
Personalised customer experience, faster repair approvals.
Today's customers value transparency, convenience and personalised service higher than ever before.
Widely used by service centres across Australia and New Zealand, VentaVid is a globally popular game changer for service and repair businesses who are focused on delivering a service experience that exceeds customer expectations.
High-value repairs such as brakes and suspension, and smaller value items such as cabin filters, brake fluid services and belts are all easier to sell with video messaging, adding significant additional revenue to your business every single day.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded video messages and updates at any time during or after a service, safety inspection, diagnostic procedure, pre-purchase inspection, performance tune, engine rebuild, vehicle restoration, or accessory upgrade. In fact, in any situation where you need to share a video message with a customer.
VentaVid is a huge help to Service Advisors - it reduces time spent selling over the phone and speeds up the approval process. Most customers respond with a repair approval in less than five minutes.
Customers love receiving engaging and informative VentaVid videos, frequently mentioning them in feedback surveys and online reviews as a key reason for their satisfaction with their service experience, boosting your customer satisfaction, retention and sales.
Click here to find out more...
VentaVid video
personalised customer experience, faster repair approvals.
VentaVid is a game changer for service and repair businesses who are focused on customer satisfaction, retention and revenue growth.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded personalised video updates for customers at any time during or after servicing, safety inspections, diagnostic procedures, pre-purchase inspections, tyre fitting, performance tuning, transmission reconditioning, restorations or accessory upgrades. In fact, any situation where you need to share video with a customer.
Any recommendations can be clearly costed on your branded video page for customers to approve instantly.
Customers love receiving engaging and informative service videos, with most responding with positive repair approvals in less than five minutes.
Vehicle Visuals
Technical explanations made easy.
If you ever need to explain what happens when a timing belt breaks, how a Diesel Particulate Filter regenerates or the symptoms of warped brake discs, Vehicle Visuals is a must-have.
Used by more than 50,000 service advisors worldwide, a subscription to Vehicle Visuals gives you access to hundreds of informative 3D animated videos that can be sent to customers by email or SMS, removing the technical jargon and quickly helping them understand how various vehicle systems work and why they fail.
The animated videos can also be added to digital inspection reports, service reminders, newsletters, social media posts, websites, played on waiting area TVs, or used in your digital marketing to promote your services and educate your customers.
They're also frequently used to help train non-technical service advisors, giving them more confidence in their day to day conversations and interactions with customers. FREE online onboarding for all users.
Vehicle Visuals can be integrated with MechanicDesk, Workshop Software, Automation, or any corporate ERP, CRM, DMS or eVHC software for a seamless addition to your sales, communications or quoting process.
SPA Digital
HASSLE FREE websites with convenient monthly payments.
With our all-inclusive website design, development and management package, your website will never look tired and out of date.
If you need a new website but find the whole process confusing and alarmingly expensive, we simplify the process and ease the pain. Our combined website design, development and management package removes the jargon and high initial outlay. Everything is clear and cost-effective.
Whether you're a new business needing your first website, an established business still using your original one-pager, or you've realised that Facebook alone just doesn't cut it, contact us today to discuss your needs.
Contact Us Today!
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