Service Programs Australia is a leading provider of sales and customer experience software, consultancy and training to the Automotive, Truck, 4WD, Performance Tuning and Heavy Equipment industries.
we’ll help you WIN, WOW! AND KEEP MORE CUSTOMERS.
Service Programs Australia is a leading provider of sales and customer experience software, consultancy and training to the Automotive, Truck, Equipment, 4WD, Agri, and Marine industries.
we’ll help you win, wow! and keep more customers.
About Us
If you’re commited to delivering next-level customer experience, increasing sales and retaining more customers, our products and services will convert more of your service and repair recommendations into invoiced sales and happier customers. We work with OE brands, dealerships, national chains, independent workshops and suppliers to supercharge your customer satisfaction, retention and sales.
Our People
Our team has decades of collective experience helping businesses increase sales and customer satisfaction both here and overseas, giving us a clear vision for the future in a world experiencing constant and rapid change.
Customer Satisfaction and Retention
We have a deep understanding of the reasons why customers choose to deal with the businesses they do, how to keep them coming back, and why valuable customers can be teased away by your competitors.
Our proven solutions...
VentaVid Video Messaging
Personalised customer experience, faster repair approvals.
VentaVid is a game changer for service and repair businesses who are focused on customer satisfaction, retention and revenue. Today's customers value transparency, convenience and personalised service higher than ever before. VentaVid delivers the WOW! factor, a service experience that exceeds customer expectations and makes your business stand out from the crowd!
VentaVid is used to sell more high-value repairs such as brakes and suspension, and smaller value items such as cabin filters, brake fluid services and belts. All repairs and scheduled maintenance is easier to sell with video messaging, adding significant additional revenue to your business every single day.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded video messages and updates at any time during or after a service, safety inspection, diagnostic procedure, pre-purchase inspection, performance tune, engine rebuild, vehicle restoration, or accessory upgrade. In fact, in any situation where you need to share a video message with a customer.
Service Advisors have the option to add job lines and pricing to your branded video page, giving customers all of the information they need to instantly approve recommended repairs direct from their phone or computer. Most respond within five minutes, resulting in time efficiencies for service advisors and the workshop.
Customers love receiving engaging and informative VentaVid videos, often mentioning them in feedback surveys and online reviews as a key reason for their satisfaction with the service experience.
VentaVid video
personalised customer experience, faster repair approvals.
VentaVid video lets customers see their car, truck, tractor, 4WD, equipment or boat exactly how your technician is seeing it, delivering a transparent and personalised video experience that adds value, increases satisfaction and boosts sales.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded personalised video updates for customers at any time during or after servicing, safety inspections, diagnostic procedures, pre-purchase inspections, tyre fitting, performance tuning, transmission reconditioning, restorations, accessory upgrades. In fact, any situation where you need to share video with a customer.
Any recommendations can be clearly costed on your branded video page for customers to approve instantly.
Customers love receiving engaging and informative service videos, most responding with positive repair approvals in less than five minutes.
Vehicle Visuals
Technical explanations made easy.
If you ever need to explain what happens when a timing belt breaks, how a Diesel Particulate Filter regenerates or the symptoms of warped brake discs, Vehicle Visuals is a must-have.
Used by more than 50,000 service advisors worldwide, at a cost less than a couple of cups of coffee per week, a subscription to Vehicle Visuals gives you access to hundreds of informative, high-quality animated videos that can be sent to customers by email or SMS to bridge the communication gap and quickly help them understand why vehicle parts and systems have failed and need repairing.
The animated videos can also be added to service reports, reminders, newsletters, social media posts, websites, looped on waiting area TVs, or used in your digital marketing to promote your services and educate your customers.
Vehicle Visuals can be integrated with MechanicDesk, Workshop Software, Automation, or any corporate POS, CRM, eVHC or ERP software for a seamless addition to your sales, communications or quoting process.
vvGarage
Your very own branded communication app.
Stay connected to customers with your very own smartphone App for iOS and Android - personalised and branded for your business!
Quickly and easily receive and reply to messages, send service specials and news using your own personalised and branded mobile App. Deliver next-level customer experience to keep customers coming back! Customers can request a service booking, submit a Google Review, check local fuel prices in real-time, check safety recalls for their vehicle and refer friends and family to your business - all via your App!
vvGarage
Your very own branded communication app.
Stay connected to customers with your own smartphone App for iOS and Android, personalised and branded for your business!
Quickly and easily receive and reply to messages, send service specials, promotions and news. Customers can request a service booking, submit a Google Review, check local fuel prices in real-time, check safety recalls for their vehicle and refer friends and family to your business - all via your App!
SPA Digital
HASSLE FREE websites with convenient monthly payments.
With our all-inclusive website design, development and management package, your website will never look tired and out of date.
If you need a new website but find the whole process confusing and alarmingly expensive, we simplify the process and ease the pain. Our combined website design, development and management package removes the jargon and high initial outlay. Everything is clear and cost-effective.
Whether you're a new business needing your first website, an established business still using your original one-pager, or you've realised that Facebook alone just doesn't cut it, contact us today to discuss your needs.
Our Valued Partners…
Contact Us Today!
For a chat about how we can help your business increase sales, customer satisfaction and retention, complete the form below and we'll contact you asap.