INCREASE SALES, LOYALTY & TRUST.
Service Programs Australia is a leading provider of sales, communication and customer experience software to the Automotive, Motorcycle, Transport, Agricultural, Marine and Recreational Vehicle industries.
We help you WIN, WOW and KEEP more customers.
INCREASE SALES, loyalty & TRUST.
Service Programs Australia is a market leading provider of sales, communication and customer experience software to the Automotive, Motorcycle, Marine and Recreational Vehicle industries.
We help you win, wow and keep more customers!
We provide the digital tools necessary to help you attract and retain customers, convert more sales enquiries or repair recommendations into invoiced sales and enhance your customers’ overall experience. We partner with OE brands, dealers and national chains, but we’re equally happy helping independent businesses with their front-of-house customer experience and business growth.
Our team has decades of collective experience helping businesses increase sales and customer satisfaction both here and overseas, giving us a clear vision for the future in a world experiencing constant and rapid change.
Customer Satisfaction and Retention
We understand both the simple and not so simple reasons why customers choose to deal with the businesses they do, how to keep them coming back, and why valuable customers can be teased away by your competitors.
explaining the need for servicing and repairs.
With over 30,000 users worldwide, a subscription to Vehicle Visuals gives you access to hundreds of high-quality 3D animated videos to help you explain service and repair items to customers in a way they will quickly and easily understand, and for use in digital marketing campaigns, newsletters, social media posts and even on your website.
Vehicle Visuals reduces the time needed to explain recommended maintenance and repairs to non-technical customers. Send by email and SMS, display in reception and customer waiting areas or use the videos in your marketing to promote your services and educate your customers.
Trust and Transparency in Service and Sales.
Increase sales, and boost trust and customer confidence using personalised videos in your service or sales department.
Easily record and send branded videos highlighting issues identified during servicing, annual safety checks or pre-purchase inspections. Add job lines and pricing, allowing customers to instantly approve the suggested repairs direct from the video page. In sales, use video to showcase and demonstrate a vehicle's key features in response to a sales enquiry or update customers during the pre-delivery process.
Customers love receiving engaging service and sales videos - 90% respond to a video message within five minutes. Video builds trust and loyalty, elevates the customer experience and increases your sales.
Trust and Transparency in Service and Sales.
Increase trust and customer confidence using personalised video in your service or sales department.
Easily record and send branded, personalised videos highlighting recommended repairs and maintenance identified during a service, with job lines and pricing for customers to approve in an instant, or showcase a vehicle's key features in response to a sales enquiry.
Customers love receiving engaging sales and service videos - 90% respond to a video message within five minutes. Video builds trust and loyalty, elevates the customer experience and drives your sales.
The MOBILE App for Automotive Workshops.
Stay connected to customers with your very own smartphone App for iOS and Android, personalised and branded for your business!
Quickly and easily send high-impact service specials, promotions and news to the App. Customers can request a service booking, submit a Google Review, check local fuel prices in real-time, check safety recalls for their vehicle and refer friends and family to your business - all via the App.
brand new websites with convenient monthly payments.
With our all-inclusive website design, development and management plan, your new website is optimised for organic SEO and will never look tired and outdated.
More than 80% of people turn to the internet when looking for a service centre, so having a vibrant website that actively promotes your expertise and extends your business reach online is vital for attracting new customers.
Our website design, development and management package removes the web developer jargon, removes the hidden and extortionate ongoing costs and keeps everything clear and cost-effective. We're on your side!
We're easy to work with and fully transparent on costs. We understand Automotive.
WEB DESIGN, CONTENT MARKETING & GOOGLE ADS.
Easy to work with and transparent on costs.
Over 80% of people turn to the internet when choosing a service centre, so having a vibrant website and Google Ads campaign actively promoting your business 24 hours a day is vital.
Our decades of experience in the automotive industry means that we create eye-catching websites, engaging content marketing and maximise the return on your Google Ads spend.
Our Valued Partners…
For a chat about how we can help your business increase sales, retention and customer satisfaction please fill out the form below and we will contact you.