Service Programs Australia



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Service Programs Australia is a specialist provider of customer experience software and bespoke 3D animation production to the Automotive, Truck, 4WD, Agriculture, RV, Motorcycle, Marine, and Equipment industries.

 

we help you WIN, WOW, AND retain MORE CUSTOMERS.

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Service Programs Australia

Service Programs Australia is a specialist provider of customer experience software and bespoke 3D animation production to the Automotive, Truck, 4WD, RV, Marine, and Equipment industries.

we help you win, wow, and retain more customers.

About Us

If you’re commited to delivering next-level customer experience, increasing sales and retaining more customers, our products and services will convert more sales leads and repair recommendations into increased revenue and happier customers. We work with OE brands, vehicle dealerships, service centres, suppliers, and training providers to supercharge sales, customer satisfaction, and learning.

Our People

Our team has decades of experience helping businesses increase sales and customer satisfaction both here and overseas. We constantly monitor and track customer trends and new technology, giving us the clarity to deliver long term results in a world experiencing constant change.

Customer Satisfaction and Retention

We have a deep understanding of the reasons why customers choose to deal with the businesses they do, how to keep them coming back, and why valuable customers can be teased away by your competitors.

three proven solutions...

VentaVid Video

video messaging for sales and service teams.

Today's customers value transparency, convenience and personalised service higher than ever before.

Widely used across Australia and New Zealand, VentaVid is a globally popular game changer for sales and service teams who are focused on delivering a customer experience that exceeds expectations.

The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded video messages and status updates at any time during a new or used vehicle sales process, scheduled servicing, annual safety inspections, diagnostic procedures, pre-purchase inspections, performance tunes, engine rebuilds, vehicle restorations, or accessory upgrades. In fact, any situation where you need to share a video message with a customer.

VentaVid helps sales teams reduce the number of no-shows and convert more leads into test drives and sales. Service teams reduce the amount of time spent on the phone or waiting for repair approvals. With VentaVid, most customers reply to a video message in less than five minutes. 

Transparency builds trust. Customers love receiving engaging and informative VentaVid videos, frequently mentioning them in feedback surveys and online reviews as a key reason for their satisfaction with their sales or service experience, boosting your customer satisfaction, retention and revenue.

Click here to find out more...

VentaVid
VentaVid

VentaVid video

personalised video messaging for sales and service teams.

VentaVid is a game changer for businesses focused on customer satisfaction, retention and revenue growth.

The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded personalised video updates for customers at any time during the new or used vehicle sales process, scheduled servicing, annual safety inspections, diagnostic procedures, pre-purchase inspections, performance tuning, restorations or accessory upgrades. In fact, any situation where you need to share video with a customer.

Any recommendations can be clearly costed on your branded video page for customers to approve instantly.

Customers love receiving engaging and informative personalised videos, with most responding in less than five minutes.

Vehicle Visuals

Vehicle Visuals

Technical explanations made easy.

If you ever need to explain to customers what happens when a timing belt breaks, how a Diesel Particulate Filter regenerates or the symptoms of warped brake discs, Vehicle Visuals is a must-have.

Used by thousands of service advisors worldwide, a subscription to Vehicle Visuals gives you access to hundreds of short, simple but informative animated videos that can be sent to customers by email or SMS to quickly help them understand how various vehicle systems work and why they fail.

The animated videos can also be added to digital inspection reports, service reminders, newsletters, social media posts, websites, played on waiting area TVs, or used in your digital marketing to promote your services and educate your customers.

They're also frequently used to help educate non-technical service advisors, making them more comfortable and confident in their own day to day conversations and interactions with customers.

Vehicle Visuals can be integrated with MechanicDesk, Workshop Software, Automation, or any corporate ERP, CRM, DMS or eVHC software for a seamless addition to your sales, communications or quoting process.

bespoke 3D animation design and production

TECHNICAL animations for sales, training and marketing.

Whether you need a highly technical animation showing the operation of a vehicle system, a sales or training animation for specialist equipment, or a marketing animation with amazing 3D content, our in-house team of expert technical animators create unique, informative and powerful sales and training content for a wide range of bespoke projects.

We create custom 3D technical content for the Automotive, Truck, 4WD, Agriculture, RV, Motorcycle, Marine, and Equipment industries.

Contact us today to arrange a discussion and project scope.

Integrations and Valued Partners…

Podium
MechanicDesk
Capricorn
Workshop Whisperer Logo
Workshop Software
Microbase

Contact Us Today!

For a chat about how we can help your business increase sales, customer satisfaction and retention, complete the form below and we'll contact you asap.

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