PERSONALISED VIDEO MESSAGING FOR FASTER REPAIR APPROVALS.
With a personalised VentaVid video your customers see their vehicle exactly as your service technician sees it.
VentaVid delivers the WOW! factor – a professional, transparent and personalised customer experience that exceeds expectations and stands out from the crowd.
“VentaVid delivers everything we hoped it would and more. Our average sale per repair order is higher and it saves time for our service advisors and the workshop. Feedback from customers has been fantastic! They’re more comfortable approving repairs when they can see what we’re seeing.”
Premium Autocare, VIC.
“The feedback from our clients is great and it’s certainly helping to gain even more trust, with a higher success rate on additional repairs and maintenance.”
Premier Auto, NSW.
“VentaVid provides an extra layer of transparency and trust for our customers that they really appreciate.”
Ipswich City Mechanical, QLD.
Makes the sales and approval process easier.
VentaVid is a professional video platform used worldwide by service and repair businesses who are focused on customer satisfaction, customer retention, and revenue. VentaVid provides transparency, trust and a personalised service experience, giving customers the confidence to say “YES” more often.
For Vehicle Sales
For Vehicle Service
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded personalised video updates at any time during or after servicing, safety inspections, diagnostic procedures, performance tuning, pre-purchase inspections, tyre fitting, detailing and accessory upgrades. In fact, any situation where you need to share video with a customer, from a complete vehicle walk around to one single repair issue or status update.
Additional work can be clearly costed and added to your branded video page for customers to approve instantly. Most respond with a positive repair approval in under five minutes, saving time for service advisors and the workshop.
All recorded videos are securely stored in the VentaVid cloud and can be referred back to at any time in the future via the VentaVid dashboard.
Customers value transparency, convenience and personalised service higher than ever before, singling out service video as a key reason for their satisfaction in consumer surveys and online reviews.
Turn more service and repair recommendations into invoiced sales
Receive faster approvals on repairs and upsells
Increase customer satisfaction and retention
Build longer-lasting customer relationships
Reduce time spent selling over the phone
Improve workshop efficiency
Sell more maintenance, parts, upgrades and accessories
Access detailed business reports showing video views and work approved
Receive free online onboarding
VentaVid Builds Longer Lasting Customer Relationships
Transparency and Trust
Quick and Easy to Use…
Using the VentaVid App, the technician records a short video. With the pause button, they can stop and start as often as needed, recording as much or as little as they want to communicate the key information – from a complete vehicle walk around to one single repair issue or status update.
With one click, the technician submits the video to the VentaVid dashboard, from where the service advisor claims it. Joblines and pricing can be added prior to the video being sent to the customer by email or SMS. The video page is personalised and branded to your business.
Your customer watches the video and approves any recommended repairs direct from the video screen. You receive an instant notification listing the repairs they have approved. Most customers respond with a positive repair approval in less than five minutes, speeding up the process so you can get on with the job. Your customer feels informed, respected, comfortable with their decisions and extremely satisfied with the experience.
service advisors can sell with confidence.
When customers can see the issues with their own eyes there is very little selling needed. Customers feel fully informed and reassured that your recommendations are genuine and need prompt approval to get their vehicle back on the road safely and reliably.
VentaVid engages customers and saves time for service advisors and the workshop.
Used worldwide in these industries…
Motorcycle & Marine
RV & Caravan
Plant & Equipment
Off-Road and High Performance
Request a Demonstration
Complete the form and we will contact you to arrange a time for a personalised, online demonstration of VentaVid.
Our proven solutions...
VentaVid Video Messaging
Personalised customer experience, faster repair approvals.
VentaVid is a game changer for service and repair businesses who are focused on customer satisfaction, retention and revenue. Today's customers value transparency, convenience and personalised service higher than ever before - VentaVid delivers the WOW! factor, a customer experience that exceeds expectations and stands out from the crowd!
VentaVid users sell more high-value repairs such as brakes and suspension, and smaller value items such as cabin filters, brake fluid services and belts are also easier to sell with video messaging, adding significant additional revenue to your business every single day.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded video messages and updates at any time during or after a service, safety inspection, diagnostic procedure, pre-purchase inspection, performance tune, engine rebuild, vehicle restoration, or accessory upgrade. In fact, in any situation where you need to share a video message with a customer.
Service Advisors have the option to add job lines and pricing to your branded video page, giving customers all of the information they need to instantly approve recommended repairs direct from their phone or computer. Most respond within five minutes, resulting in time efficiencies for service advisors and the workshop.
Customers love receiving engaging and informative VentaVid videos, often mentioning them in feedback surveys and online reviews as a key reason for their satisfaction with the service experience.
personalised customer experience, faster repair approvals.
VentaVid video lets customers see their car, truck, tractor, 4WD, equipment or boat exactly how your technician is seeing it, delivering a transparent and personalised video experience that adds value, increases satisfaction and boosts sales.
The key to VentaVid is its flexibility. In an instant, users access the VentaVid app to quickly and easily record professionally branded personalised video updates for customers at any time during or after servicing, safety inspections, diagnostic procedures, pre-purchase inspections, tyre fitting, performance tuning, transmission reconditioning, restorations, accessory upgrades. In fact, any situation where you need to share video with a customer.
Any recommendations can be clearly costed on your branded video page for customers to approve instantly.
Customers love receiving engaging and informative service videos, most responding with positive repair approvals in less than five minutes.
Technical explanations made easy.
If you ever need to explain what happens when a timing belt breaks, how a Diesel Particulate Filter regenerates or the symptoms of warped brake discs, Vehicle Visuals is a must-have.
Used by more than 50,000 service advisors worldwide, at a cost less than a couple of cups of coffee per week, a subscription to Vehicle Visuals gives you access to hundreds of informative, high-quality animated videos that can be sent to customers by email or SMS to bridge the communication gap and quickly help them understand why vehicle parts and systems have failed and need repairing.
The animated videos can also be added to service reports, reminders, newsletters, social media posts, websites, looped on waiting area TVs, or used in your digital marketing to promote your services and educate your customers.
Vehicle Visuals can be integrated with MechanicDesk, Workshop Software, Automation, or any corporate POS, CRM, eVHC or ERP software for a seamless addition to your sales, communications or quoting process.
Your very own branded communication app.
Stay connected to customers with your very own smartphone App for iOS and Android - personalised and branded for your business!
Quickly and easily receive and reply to messages, send service specials and news using your own personalised and branded mobile App. Deliver next-level customer experience to keep customers coming back! Customers can request a service booking, submit a Google Review, check local fuel prices in real-time, check safety recalls for their vehicle and refer friends and family to your business - all via your App!
Your very own branded communication app.
Stay connected to customers with your own smartphone App for iOS and Android, personalised and branded for your business!
Quickly and easily receive and reply to messages, send service specials, promotions and news. Customers can request a service booking, submit a Google Review, check local fuel prices in real-time, check safety recalls for their vehicle and refer friends and family to your business - all via your App!
HASSLE FREE websites with convenient monthly payments.
With our all-inclusive website design, development and management package, your website will never look tired and out of date.
If you need a new website but find the whole process confusing and alarmingly expensive, we simplify the process and ease the pain. Our combined website design, development and management package removes the jargon and high initial outlay. Everything is clear and cost-effective.
Whether you're a new business needing your first website, an established business still using your original one-pager, or you've realised that Facebook alone just doesn't cut it, contact us today to discuss your needs.
Contact Us Today!
For a chat about how we can help your business increase sales, customer satisfaction and retention, complete the form below and we'll contact you asap.